Mobile Terms & Conditions

1. Consent to Receive Text Messages

By providing your mobile phone number to Bosch Appliance through our website, phone calls, or any other communication channel, and by opting in to receive text messages, you expressly consent to receive recurring automated and non-automated SMS/MMS messages from us at the phone number provided. This consent is not a condition of purchasing any goods or services.

You may receive text messages related to:

• Scheduling and confirming service appointments
• Service appointment reminders
• Technician arrival notifications and estimated time of arrival updates
• Service status updates and completion notices
• Follow-up communications regarding completed repairs
• Responses to your inquiries or support requests

2. Types of Messages

The text messages you may receive from us include, but are not limited to:

• Appointment confirmations: Confirming the date, time, and details of your scheduled service appointment.
• Appointment reminders: Reminders sent prior to your scheduled appointment to help you prepare.
• Service updates: Notifications about the status of your repair, including when a technician is en route, parts availability, or any changes to your appointment.
• Completion notices: Messages confirming that your service has been completed, along with any relevant follow-up instructions.
• Customer support: Replies to questions or concerns you have communicated to us via text.

3. Message Frequency

Message frequency varies based on your interaction with our services. Typically, you can expect to receive messages when you schedule, modify, or cancel an appointment, and during the course of an active service engagement. You will not receive more than 10 messages per month unless you are actively communicating with us about a service issue.

4. Message and Data Rates

5. How to Opt Out

You can opt out of receiving text messages from us at any time by using any of the following methods:

• Reply STOP: Text the word STOP to any message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out request.
• Contact us by email: Send your opt-out request to [email protected]
• Contact us by phone: Call us at (844) 713-6007 and request to be removed from our text messaging list.

After opting out, you will no longer receive text messages from us unless you re-subscribe. Please note that opting out of text messages will not affect other forms of communication, such as email or phone calls related to your service appointments.

6. How to Get Help

If you are experiencing issues with our text messaging service or have questions about these Mobile Terms and Conditions, you can get assistance by:

• Reply HELP: Text the word HELP to any message you receive from us to receive support information.
• Email us: Send your questions to [email protected]
• Call us: Reach us at (844) 713-6007

7. Supported Carriers

Our text messaging service is supported by major wireless carriers in the United States, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and US Cellular. Carrier support is subject to change without notice. Bosch Appliance is not liable for delayed or undelivered messages caused by carrier issues.

8. Carrier Disclaimer

9. Privacy and Data Use

Your phone number and the information you provide via text message will be handled in accordance with our Privacy Policy. We will not share your phone number or opt-in status with third parties for marketing purposes. Your information may be shared with our service providers solely for the purpose of delivering text messages on our behalf.

Information collected through our text messaging program may include:

• Your mobile phone number
• Your opt-in and opt-out status
• The content of messages you send to us
• Date and time of messages

10. Modifications to These Terms

We reserve the right to modify these Mobile Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued participation in our text messaging program after changes are posted constitutes your acceptance of the modified terms.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Bosch Appliance shall not be liable for any damages arising from or related to:

• Delayed or undelivered text messages
• Errors in message content caused by technical issues
• Any action taken or not taken in reliance on information provided via text message
• Charges imposed by your wireless carrier for sending or receiving text messages

12. Contact Information

For questions about these Mobile Terms and Conditions or our text messaging program, please contact us: