Appliance Safety Recalls

If your appliance is subject to a recall, follow these steps: 1. Stop using the appliance immediately if the recall indicates a safety hazard. 2. Register your product with the manufacturer (if not already done). 3. Contact the manufacturer or an authorized service provider to schedule a free repair or replacement. 4. Keep all documentation for your records. We can help facilitate the recall repair process for you. Simply contact us with your model and serial number.

Yes! By law, manufacturers are required to provide free repairs, replacements, or refunds for recalled products. This includes the cost of parts, labor, and service visits. You should never have to pay for a recall-related repair. If you've already paid for a repair that was later covered by a recall, you may be eligible for a refund from the manufacturer.

Most recall repairs can be completed in a single service visit, typically lasting 1-3 hours depending on the complexity. However, some recalls may require parts that need to be ordered, which could extend the timeline by a few days to a couple of weeks. We'll give you an accurate estimate when you schedule your service.

It depends on the severity of the recall. For critical recalls involving fire hazards or gas leaks, you should stop using the appliance immediately. For moderate recalls, there may be specific usage instructions (like avoiding certain features) that allow limited use. Always follow the guidance provided in the recall notice. When in doubt, err on the side of caution and don't use the appliance.

Recall repairs are completely separate from your warranty coverage. Even if your warranty has expired, you're still entitled to a free repair if your appliance is affected by a recall. Recalls are mandatory safety measures required by consumer protection agencies, and manufacturers must honor them regardless of warranty status.

There are several ways to stay informed: • Register your appliance with the manufacturer when you purchase it • Sign up for email alerts from the U.S. Consumer Product Safety Commission (CPSC) at cpsc.gov • Check this page regularly for updates • Follow appliance manufacturers on social media